Career

ANALYST, IT SERVICE OPERATIONS - AUSTIN

Posted: 12/15/2021
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Requirements

** Candidates must be W2

Principal Accountabilities

  • Experience with cloud-based tools and processes
  • Suggest revision of Connected Provisioning processes as needed
  • Build up or support in formulating quality control policies and procedures.
  • Having problem-solving skills; root causes technical problems and suggest corrective solution
  • Assists and resolves factory problems.

Principal Responsibilities

  • Mainly focused on sustaining engineering activities.
  • Conduct resolutions to a variety of problems of moderately complex scope.
  • Extensive use and application of standard principles, theories, concepts, and techniques.
  • Collaborate with internal customers to create an easy path for client orders to flow through facilities.
  • Collaborate with external partners to provide assistance for clients’ configurations
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Responsibilities

  • Solving low-to-moderate technical problems within acceptable service levels, with supports from colleagues
  • Work with functional teams to provide updates on problem resolution
  • Attempts to understand and make use of technical and incident communication structure
  • Investigate technology and comprehend procedures with the help of internal resources and teammates
  • Monitors and responds to output from tools and monitoring systems and applies the data to outages and process improvement projects
  • Evaluates and analyzes company-specific and industry knowledge to develop knowledge foundation; may contribute to documentation and knowledge foundation
  • Works on single-threaded tasks, may work on numerous incidents or projects at the same time, depending on the complexity
  • Usually receives confirmation from more senior team members to move forward with complex system improvements
  • Supports in troubleshooting and root-cause analysis with senior staff
  • Follows standards, documented procedures, and technical enhancements that are already defined and executed
  • Escalate more complex cases to high level team members appropriately
Position:
IT SERVICE OPERATIONS
Location:
Austin, USA
Division:
MagRabbit USA

Contact details

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