Career

** Candidates must be W2

Principal Accountabilities

• Experience with cloud-based tools and processes
• Suggest revision of Connected Provisioning processes as needed
• Build up or support in formulating quality control policies and procedures.
• Having problem-solving skills; root causes technical problems and suggest corrective solution
• Assists and resolves factory problems.

Principal Responsibilities

• Mainly focused on sustaining engineering activities.
• Conduct resolutions to a variety of problems of moderately complex scope.
• Extensive use and application of standard principles, theories, concepts, and techniques.
• Collaborate with internal customers to create an easy path for client orders to flow through facilities.
• Collaborate with external partners to provide assistance for clients’ configurations

• Solving low-to-moderate technical problems within acceptable service levels, with supports from colleagues
• Work with functional teams to provide updates on problem resolution
• Attempts to understand and make use of technical and incident communication structure
• Investigate technology and comprehend procedures with the help of internal resources and teammates
• Monitors and responds to output from tools and monitoring systems and applies the data to outages and process improvement projects
• Evaluates and analyzes company-specific and industry knowledge to develop knowledge foundation; may contribute to documentation and knowledge foundation
• Works on single-threaded tasks, may work on numerous incidents or projects at the same time, depending on the complexity
• Usually receives confirmation from more senior team members to move forward with complex system improvements
• Supports in troubleshooting and root-cause analysis with senior staff
• Follows standards, documented procedures, and technical enhancements that are already defined and executed
• Escalate more complex cases to high level team members appropriately