Career

** Must be W2 and working remotely

• Having at least 2 years of related experience with technical aptitude  
• Practical experience in resolving simple and complex website problems
• Strong verbal and written skills in English
• Good experience in office products such as Outlook, Teams, Word, Excel, & OneNote

• Understands and resolves common technical issues within adequate service levels
• Report or resolve the problem accordingly based on the priority and complexity
• Contact with cross-functional groups, mainly at the individual contributor level, to provide issues resolution updates
• Before transferring incident information to other internal teams, ensures that it is accurate.
• Make use of external and internal resources, including teammates, to study technology and  extend knowledge
• Monitors and reacts to output from tools and monitoring systems
• Provides regularly the documentation and knowledge of departments
• Practical understand and leverages technical and incident communication structure; may be requested to take part in cross-functional groups
• Join in main cause analysis of technical problems
• Depending on the complexity, can work on multiple issues or projects at the same time.
• Take part in the process and technology developments to the IT environments and overall customer experience
• Give advice to less experienced staff