TECHNICAL SUPPORT - HOPKINTON
Posted: 02/21/2022
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Job Description
ACCOUNTABILITIES
- Installs and supports both hardware and software components for user group
- Performs preventive maintenance, test and repair of equipment
- Evaluates system configuration and software to ensure effective use of hardware resources
- Addresses and resolves hardware, software and customer issues
- Engages users to determine their potential future business requirements
- Provides positive customer experience with each customer interaction
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Requirements
- Having at least 3 years experience at Technical Support position
- Experience with Hardware and software break/fix
- Experience with Windows10
- Practical experience in software installs, data backups, OS installs, reimaging, restoration of data, and understanding remote access, VPN, MS Outlook, and Skype
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Responsibilities
- Responsible for installation and maintenance of moderately complex hardware/software systems and supporting smaller user groups
- Provides ongoing support of the standard hardware/software needs of the company
- Provides basic one-on-one training to user community
- Responsible for a single application or part of an application
- Operates, monitors and performs moderately complex troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes
- Responsibilities usually include cabling, racking and server installations
- Operates without significant supervision resolving routine IT tasks with no direction
Position:
TECHNICAL SUPPORT
Location:
Massachusetts
Division:
MagRabbit USA