Career

Working in Voice/Contact Center Ecosystem.

Must-Have Requirements:

• Having at least 5 years of experience in Avaya Products & experience on POD FX

Essential Requirements

• Excellent knowledge of Avaya voice solution & experience in POD FX
• Extensive knowledge of application support and analysis.
• Good experience supporting contact center and its ecosystem, particularly with knowledge of voice technology
• Practical understanding of key business processes, such as Agile Methodology
• Excellent English skills

Desirable Requirements

• Having a bachelor’s in computer science or equivalent degree
• Practical knowledge of automated testing tools and procedures

Day-to-Day Activities:

• Triage or Troubleshoot the incidents in voice telecom space
• Contribute to improving the voice/contact center ecosystem by identifying areas for improvement through automation.
• Participate in system design consulting, platform management, and capacity planning with development teams to improve services.
• Build up technical solutions to meet business requirements