Career

** Candidate must be W2 and US Citizen

Essential Requirements

• High school or equivalent diploma
• Good experience with MS Office and MS Business applications
• Strong knowledge of Dell Latitude System line
• Good skills on Windows OS troubleshooting, diagnostic and configurationl
• Practical knowledge with troubleshooting, diagnosing, and configuring network services
• Practical knowledge of VOIP/Telephony systems
• Weekend/Shift work required

Desirable Requirements

• A+, MCP, or MCSE Certificate
• ITIL V3 Foundation

• Solving technical issues from low to moderate level following reasonable service standards, often with the help of team members.
• Mostly communicates within functional teams to provide updates on problem resolution.
• Attempts to comprehend and make use of the technological and incident contact structures. Investigates technologies and processes with the help of internal resources and teammates.
• Monitors and responds to data from tools and control systems, and uses the data to resolve outages and enhance processes.
• To develop a knowledge base, reviews and analyzes company-specific and industry knowledge; can contribute to documentation and knowledge bases.
• Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity
• Usually receives confirmation from more senior team members to step ahead with complex system improvements.
• May assist in problem recreation and root-cause analysis with senior staff
• Complies to developed and enforced guidelines, recorded protocols, and technological improvements.
• Adequately escalated more challenging instances to more senior team members.